Shipping policy

SHIPPING POLICY

Last Updated: October 27, 2026

Thank you for shopping with Patavela, operated by GOLD INK MEDIA LLC.

Order Processing

Orders are generally processed and shipped within 1–5 business days after payment confirmation.

Business days do not include weekends or public holidays.

Estimated Delivery Times

After dispatch, estimated delivery times are:

  • United States: 7–20 business days
  • International: 10–25 business days

These delivery windows are estimates and are not guaranteed.

Tracking Information

When tracking is available, customers will receive a shipping confirmation email after the order has been dispatched.

Tracking information may require additional time to update after shipment.

If Your Order Has Not Shipped

If you have not received tracking information by the end of the fifth business day:

  1. Check your spam or junk folder.
  2. Confirm that the email entered during checkout is correct.
  3. Contact us at support@patavela.com.

Delivery Delays

Orders may be delayed due to:

  • Carrier disruptions
  • Weather conditions
  • Customs procedures
  • Transportation delays
  • Seasonal demand
  • Incorrect shipping information
  • Circumstances outside our reasonable control

Orders Beyond the Estimated Delivery Window

If your order has not arrived within the expected timeframe, contact us and include:

  • Full name
  • Order number
  • Shipping address
  • Tracking number, if available

Email: support@patavela.com

Shipping Costs

Shipping charges, when applicable, are displayed during checkout.

Shipping costs may depend on:

  • Destination
  • Package size
  • Weight
  • Shipping method
  • Available promotions

Free Shipping

Free shipping may be available on qualifying orders.

Where offered, applicable conditions will be displayed on the website or during checkout.

Expedited Shipping

Expedited shipping may be available for selected orders or destinations.

Available options and pricing will be displayed during checkout where applicable.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error, contact us as quickly as possible.

Once an order has entered fulfillment or shipped, we may not be able to modify the destination.

Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other destination-country charges

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Lost Packages

If your shipment appears lost or has not arrived after the applicable delivery window, contact our customer service team.

We may assist by reviewing tracking information and contacting the carrier or fulfillment provider when appropriate.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  • Check the delivery location
  • Ask household members
  • Check with neighbors where appropriate
  • Review carrier notifications
  • Contact the carrier

If you still cannot locate the shipment, contact us.

Contact Information

Patavela
Operated by GOLD INK MEDIA LLC
3535 Executive Terminal Dr Ste 110
Henderson, NV 89052
United States

Phone: +1 909-303-9090

Email: support@patavela.com

Customer Service Hours: 8:00 AM – 5:00 PM (Pacific Time), Monday – Saturday

© 2026 Patavela. All rights reserved.